Contact
Kastamonu Online (kastamonuonline.net) publishes information about the Pin-Up platform for players in Turkey. We're not Pin-Up, and we can't access, change or manage a player account — here's exactly who to contact for what.
| Your question is about | Contact |
|---|---|
| This website — corrections, feedback, broken links | contact@kastamonuonline.net |
| Deposits, withdrawals, bonuses, account access | Pin-Up's own support, via live chat inside the platform |
| A dispute over funds or a bonus | Pin-Up's own support, directly |
| Advertising or partnership inquiries | contact@kastamonuonline.net |
Site questions
For corrections, content feedback, or anything about how this website works, emailcontact@kastamonuonline.net. We read every message, though as a small publisher we can't guarantee a specific response time.
Account, deposits, withdrawals or bonuses
These can only be resolved by Pin-Up's own support team, reachable through live chat and support channels inside the platform once you're logged in. We don't have access to any player account and can't intervene in a dispute between you and the operator — see thesafety and account security page for what to check and what to keep records of before you deposit, which makes any future dispute easier to resolve.
Before you write to Pin-Up support
Have your details ready
Account email or username, approximate date of the transaction, and any reference or transaction ID you were given.
Check the obvious first
Wagering requirements, minimum withdrawal amounts and processing-time estimates are usually the real explanation — the payment methods page covers typical ranges.
Setting expectations
What we can help with
- Correcting factual errors on this site if you spot one.
- Explaining how something described on this site generally works.
- Pointing you to the right Pin-Up support channel for your specific issue.
What we can't do
- Access, view or modify any Pin-Up player account.
- Speed up or influence a withdrawal, verification, or bonus decision.
- Act as an intermediary in a dispute between you and Pin-Up.
Response times
As a small independent publisher, we don't run 24/7 support. Site-related emails are typically answered within a few business days. For anything time-sensitive involving your Pin-Up account — a pending withdrawal, a locked account, a bonus question — go straight to Pin-Up's own live chat, which is built for exactly that and responds far faster than we can.
If Pin-Up support doesn't resolve your issue
Most account, payment and bonus issues get resolved through live chat on the first or second contact. If yours doesn't, ask for the issue to be escalated to a supervisor within Pin-Up's support team and keep a written record of every conversation — timestamps, agent names where given, and a summary of what was said. That record is exactly what you'd need if you ever had to raise the matter with an external licensing authority.
| Step | What to do |
|---|---|
| 1 | Contact Pin-Up support directly with your account details and transaction reference |
| 2 | If unresolved, ask explicitly for escalation within their support structure |
| 3 | Keep records of every exchange in case you need them later |
| 4 | As a last resort, licensing authorities typically offer a player-complaint process — details are usually in Pin-Up's own terms |